Technical Pre-Sales Support / Customer Success Engineer

ClickHouse is the hottest analytic database on the planet. It now has more contributors than ElasticSearch, previously the biggest open-source analytic project on GitHub. We’re looking to hire even more. Altinity is a distributed company that values employees, open-source, and doing the right things for customers.

We are looking to hire a strong database expert who is customer-focused and results-driven for a Pre-Sales Technical Support / Customer Success Engineer role. Have you delivered enterprise systems in production environments? Do you have hands-on experience in databases and cloud technology? Are you able to project manage complex deployments with distributed teams? Come talk to us about how you can evangelize open-source ClickHouse technology and help our customers deploy real-time analytic apps successfully. 

Our ideal candidate should have experience working with open-source technology

Responsibilities:

• Support our sales team during the customer trial process: demos, presentations, and solution tailoring by ingesting customers’ data and working on it with SQL
• Manage communications between the customer and various internal Altinity Teams
• Manage and prioritize multiple parallel sales engagements with touch points in Engineering, Security, and Legal.
• Engage new and existing accounts to identify and build relationships with decision-makers.
• Ensure 100% customer satisfaction across assigned sets of accounts (no less than 40).
• Prioritize customer needs and coordinate with support, product, and engineering teams to help customers be successful with ClickHouse and our Managed Database offering (Altinity.Cloud). 
• Create technical documentation for DevOps, implementations, and service engagements

Requirements:

• 5+ years experience in Database engineer / systems architect / sales engineer roles working for companies in SaaS, Open Source, or Enterprise Software.
• Experience with ClickHouse is a MUST
• SQL knowledge for one of: MySQL, PostgreSQL, Oracle, SQL Server.
• Extensive experience in leading, tracking, and managing projects  
• Project management skills (organizing meetings, gathering customer requirements, writing Minutes of Meetings) and ability to communicate status clearly both to customers as well as internal teams
• Successful customer-facing technical sales experience
• Experience in managing B2B relations with a track record of steadily increasing responsibility in sales or customer growth
• Strong technical knowledge, understanding, and passion for Databases, SQL, and high-tech
• Hands-on experience with DevOps tools
• Solid understanding of cloud computing trends and open-source business models
• Familiar with programming languages.
• Strong analytical, numerical, and presentation skills
• Ability to develop and use solution-based, consultative sales techniques
• Experience in leading a discussion with a group of Product Managers, Engineers, and Executives
• Enthusiasm for working in a high-profile, fast-paced startup culture.
• Ready to travel for business when necessary
• Excellent written and verbal communication skills (in English and Russian)

Our Benefits:

• Work from Anywhere, Anytime: We are not your typical nine-to-five shop! Enjoy the flexibility of working from literally wherever and whenever. Create a schedule that works for you and your family or lifestyle. Recharge your batteries with our open vacation policies.
• Cultural Diversity: We love that we get to work with passionate people from around the world. Currently, our team is made of professionals from 12 different countries!
• Career Development: We provide opportunities to learn new technologies as well as try out new roles. We also offer access to training on leading-edge technologies, plus flexible work schedules for external education.
• USA Employees Benefits: We offer comprehensive PPO health care plans for our US-based employees that are incredibly flexible to meet the needs of individuals or families. 401K with company match also available.
• Company Travel: We come together in person two to three times per year in locations across the globe. During non-pandemic times, of course! We also fund travel to conferences and encourage presentations as well as contributions to open-source communities.

This is a full-time position and includes equity in the company. Some travel will be required
Altinity is venture-funded and financially stable.
We are 100% remote. You may work anywhere you have work permits, though you will have to cater to the North American market. 

Check out our many other benefits including flexible work hours, career development, and open vacation policies.

We are eager to meet you!